Abstract:
In the fast-paced, constantly-changing modern world, gaining and maintaining logistics
excellence demands more effort. The main objective of the study is to examine the
moderating role of information technology in the relationship between supply chain
disruption and operational performance. The quantitative data collected was analyzed
using Structural Equation Modelling using SmartPLS. The findings of the study
indicated that supply chain disruption negatively influences operational performance.
Also, the findings of the study indicated information technology positively influences
operational performance. In addition, the findings indicate that information technology
moderates the relationship between supply chain disruption and operational
performance. The study recommends that firms formulate policies that stress on a
strengthening information technology since it has been found to have no impact on
operational performance.
Description:
A Dissertation in the school of Business,
submitted to the School of Graduate Studies,
in partial fulfilment of
the requirement for the award of
Master of Business Administration
(Procurement and Supply Chain Management)
in the University of education, Winneba
