Abstract:
The purpose of the study was to measure the impact of training and development on
employees‟ performance measuring the impact from some selected district offices of
the National Health Insurance Scheme. Specifically, the objectives of the study were
to establish the benefits that training and development of employees had on NHIS
operations, to assess the effectiveness of the training and development programmes
implemented by the NHIS for its employees and finally to recommend strategies that
can be used to improve training and development programmes of employees at NHIS.
This study followed the positivist world view accordingly quantitative methodology
was adopted. The study employed non probability sampling and specifically
purposive sampling was used to select the study participants. Subsequently, the study
used the Krejcie and Morgan (1970) sampling table to determine the sample size for
the 150 population size. Based on the table, the sample size for the study stood at 108
with a 95% confidence interval and 5% error of margin. The study distributed 108
questionnaires to employees of the district offices of the Manhyia, Bantama, Subin
and Nkawie National Health Insurance Schemes. From the questionnaires distributed,
a total of 85 completed questionnaires were returned to the researcher. Out of these
retrieved questionnaires, 79 were usable for analysis giving an effective response rate
of 77.45%. Data was subsequently analysed using descriptive statistics such as Mean
and Standard deviation. Findings from this study revealed that most of the
respondents were of the view that the training and development programs organized
by NHIS did not take into accounts the personal needs of the participants that is its
employees, on this score it is recommended that the management of NHIS should take
into consideration the personal needs of its employees when developing future
training and development programs
Description:
A Dissertation in the Department of Management Studies, Faculty of Business
Education, submitted to the School of Graduate Studies, University of
Education, Winneba in partial fulfillment of the requirements for award of the
Master of Business Administration (Human Resource Management and
Organizational Behaviour) Degree.
