Records management practices, computer literacy skills and job performance of Senior High Schools registry staff in Ghana a case study at West Mamprusi District

Abstract

Best records management practices and computer literacy skills promote job performance of senior high school registry staff through records they create, use and maintain, hence senior high school administration rely much on it for quality decision making. The presence of information technology seems to improve the job performance of registry staff of senior high schools as they upgrade their work from manual to electronic. However, many students had bitter experiences as their records are mismanaged and retrieval of urgent records delayed by registry staff which has great implication to senior high schools at large. It is in light of this that the present study investigated records management practices, computer literacy skills and job performance of senior high school registry staff in West Mamprusi District, Ghana. The study adopted a survey research design. The population of the study consisted of 100 registry staffs. The sample size of 75 registry staffs was randomly selected. Findings of the study revealed records management practices of high school registry staff in West Mamprusi District include records creation, classification, security, storage, retrieval, tracking and destruction. The study concluded that records management practices contributed immensely to the job performance of registry staff in senior high schools at West Mamprusi District. Computer literacy skills significantly influence registry staff job performance. It is recommended that senior high school registry staff should uphold their job performance, and should be encouraged to improve themselves with computer literacy skills in order to meet-up with technological advancement and also to beat their competitors in the senior high school industry.