Abstract:
This study examines the effect of work environment on the performance of employees
at GRA Customs Division in Accra, Ghana. The study formulated hypotheses which
were subjected to statistical and inferential testing using Pearson’s Product Moment
Correlation, and Hierarchical Regression Analysis to show the relationship between
the identified workplace factors and employee performance. The analysis was based
on a sample size of two hundred and eighteen (218) respondents collected from three
branches of the GRA. A structured questionnaire was developed and used as the main
instrument to collect data which was analysed with the help of Statistical Package for
Social sciences (SPSS v.23). The results from the study emphasized the importance of
work environment on employees’ performance. Specifically, the findings of the study
indicate that all the three dimensions of the work environment (i.e. Physical,
Psychosocial and Work-life balance factors) have positive and significant effects on
the performance of GRA, Customs Division employees. The study also found that,
among the three dimensions, psychosocial work factors had the greateest positive
influence on employees’ performance whereas physical factors had the least impact
on the performance of employees. It is recommended that management of
organisations redesign work environments to encourage supervisor-subordinate
interpersonal relationships, ensure physical work environment that is devoid of
excessive noise, lighting, and temperature, reduces the lengthy working hours and
identify innovative ways to perform jobs in other to ensure employee work-life
balance.
Description:
A dissertation in the management Science Department, School of Business, submitted to the School of Graduate Studies in partial fulfilment of the requirements for the award of the degree of Master of Business Administration (Human Resource Management) in the University of Education, Winneba
DECEMBER, 2022
