Abstract:
The main purpose of the study is to assess organisational culture and sustainability of
savings and loans companies in Ghana - case study of selected savings and loans companies
in the Kumasi Metropolis. The researcher used descriptive research design for the study.
Quantitative research approach was used. The population for the study was 160. The
simple random and purposive sampling technique was used in selecting 120 respondents
for the study. Questionnaire was the main instrument that was used to collect data.
Computer data analysis such as Statistical Package for Social Sciences (SPSS) was used to
analyse data. The study findings concluded that the company’s culture helps to shape the
behavior patterns of employees in the Savings and Loans Company. Moreover, the
company’s culture provided a sustainable vision to direct the progress of the business. To
add more, the culture places a premium on career development, goal setting and pay-forperformance,
all with the intent of maximizing employee performance and customer
service. Moreover, the organizational culture influences the recruitment and selection
activities of the company. Furthermore, the company’s culture supported employee training
and development. Also, the company’s culture support creativity and innovation that
sustains the business growth. The study concluded that the company’s culture promoted
total quality management (TQM) and customer satisfaction. The challenges faced by the
savings and loans companies were, the issue of Non-Performing Loans (NPLs) and
inadequate Regulation and Supervision. The study recommended that the Bank of Ghana
should intensify its monitoring, regulating and supervision duties in order to ensure that all
the savings and loans companies possess an organisational culture that has been built on
trust and good reputation for customers service and TQM.
Description:
A dissertation submitted to University of Education, Winneba Kumasi - Campus in partial fulfilment of the requirement of the award of Master of Business Administration Degree (Human Resource Management and Organisational Behaviour)
SEPTEMBER, 2017