The impact of motivational factors on employees’ performance in an organization, a study of Golden Tulip Kumasi City Hotel

Abstract

The purpose of the study was to determine the impact of motivational factors on employees’ performance in an organization, a study of Golden Tulip Kumasi City Hotel. The objectives of the study were to analyse the influence of monetary dynamics on employee’s performance, to examine the outcomes of the various job designs on employee’s performance, and to ascertain the effects of staff training and development on employee’s performance. The population for the study was 120 respondents and a sample size of 97 was selected through the random sampling method. Questionnaire was the main instrument for data collection. The study revealed that, Golden Tulip Kumasi City Hotel uses monetary rewards like base pay, merit pay, incentives, commission, bonus and healthy allowances to motivate workers. Moreover, the Hotel uses non-monetary rewards like recognition, decision making roles, promotion, flexible working hours and company uniforms to motivate them. The study also revealed that, employees are happy with their job design in terms of the tasks that they perform and the Hotel involved them in the job design, thus motivating them to perform better. The study recommended that management of the Golden Tulip Kumasi City Hotel should continue to give frequent allowances to staff to motivate employees to work effectively. Moreover, worker’s salaries should be increased to enhance employee’s goal achievement and job performance. The study again recommended that, management of Golden Tulip Kumasi City Hotel should organize periodic career development programs to enhance employees’ prospects for future developments and goal achievements. There is the need to provide sufficient funds to enhance employee commitment to training and also provide adequate infrastructure to enhance training and development initiatives.