Abstract:
The purpose of the study was to determine the impact of motivational factors on
employees’ performance in an organization, a study of Golden Tulip Kumasi City
Hotel. The objectives of the study were to analyse the influence of monetary dynamics
on employee’s performance, to examine the outcomes of the various job designs on
employee’s performance, and to ascertain the effects of staff training and development
on employee’s performance. The population for the study was 120 respondents and a
sample size of 97 was selected through the random sampling method. Questionnaire
was the main instrument for data collection. The study revealed that, Golden Tulip
Kumasi City Hotel uses monetary rewards like base pay, merit pay, incentives,
commission, bonus and healthy allowances to motivate workers. Moreover, the Hotel
uses non-monetary rewards like recognition, decision making roles, promotion, flexible
working hours and company uniforms to motivate them. The study also revealed that,
employees are happy with their job design in terms of the tasks that they perform and
the Hotel involved them in the job design, thus motivating them to perform better. The
study recommended that management of the Golden Tulip Kumasi City Hotel should
continue to give frequent allowances to staff to motivate employees to work effectively.
Moreover, worker’s salaries should be increased to enhance employee’s goal
achievement and job performance. The study again recommended that, management of
Golden Tulip Kumasi City Hotel should organize periodic career development
programs to enhance employees’ prospects for future developments and goal
achievements. There is the need to provide sufficient funds to enhance employee
commitment to training and also provide adequate infrastructure to enhance training
and development initiatives.
Description:
A PROJECT REPORT SUBMITTED TO SCHOOL OF GRADUATE STUDIES,
UNIVERSITY OF EDUCATION, WINNEBA IN PARTIAL FULFILLMENT OF
THE REQUIREMENTS FOR THE AWARD OF A MASTER OF BUSINESS
ADMINISTRATION DEGREE IN HUMAN RESOURCE MANAGEMENT
JULY, 2019