Abstract:
Hospitals across the world have advanced through the use of balanced scorecard to
making a technique interpretation into objectives and measures. The balanced
scorecard helps hospitals to feature both non-financial and financial performance
measurement towards their vision and objectives. This study sought to examine the
knowledge of health professionals and barriers encountered with the use of Balanced
Scorecard for hospital management. Explanatory research design with a quantitative
research approach was adopted for the study. The total population for the study was
3,560 with a sample size of 360. Stratified sampling was used for sampling nurses,
doctors, administrators and other staff at Zion praise hospital and Qilu Hospital. The
study used questionnaire in gathering data for studying the issue under investigation.
Tools and software that were used for analyzing the data were SPSS and Microsoft
Excel. The study revealed that health professionals know the use of balanced
scorecard. The study concluded that the use of balanced scorecard is not complicated,
too expensive, time-consuming, and not difficult to cope with. The study
recommended that hospitals in Ghana should use a balanced scorecard to enhance
their hospital management.
Description:
A dissertation in the Department of Information Technology Education,
Faculty of Applied Sciences and Mathematics Education, submitted to the School
of Graduate Studies in partial fulfilment
of the requirements for the award of the degree of
Master of Science
(Information Technology Education)
in the University of Education, Winneba
MAY, 2021
