Abstract:
The main purpose of this study was to assess the causes of illegal water connection and the
impact on the performance of Ghana Water Company in production, billing and revenue
generation in Ashanti North Region. The researcher used descriptive research design for
the study. Quantitative and qualitative research approaches were used. The population was
made up of the staff and customers of Ghana Water Company in the Ashanti Region. The
total population for the study was Nine Thousand Seven Hundred and Eighty-Three (9783).
Purposive and convenience sampling techniques were used to select three hundred and
forty-six (346) respondents for the study. Questionnaires were the main instrument used
for data collection. The main statistical techniques such as frequencies, percentages, tables
and charts were used to explain certain findings. The study results concluded that the
factors that motivate customers to connect water illegally to their premises were expensive
new service connection fee, when pipe connection network is not available in their area,
when they do not want to be billed on monthly basis, when the landlord is not willing to
pay for the connection fee, and ignorance and inadequate knowledge on illegal connections
can result in illegal water connections. The impact of illegal water connection on Ghana
Water Company in Ashanti North Region were that illegal water connection increases
water leakages and loss of water resources, illegal water connection can decrease company
revenue and profitability, illegal water connection leads to decrease in water pumping
capacity and decrease in productivity. The prevalence of illegal water connection in the
study area was high. The study recommended that; the Ghana Water Company limited need
adequate human, financial, technical and administrative resources to fulfill their mandate,
including a professional and qualified workforce to monitor illegal connections.
Description:
A Project Report in the Department of Management Studies, Faculty of Business
Education, submitted to the School of Graduate Studies, University of Education
Winneba in Partial Fulfilment of The Requirements Award of Master of Business
Administration (Marketing) degree.
JULY, 2019