Abstract:
The purpose of the study was to assess the effects of workplace stress on employee
performance. The study however concentrated on employees in the Judicial Service of
Ghana in Kumasi, Ashanti Region. The study was divided into three objectives that is;
identify the effect of organisational level stress on the performance of employees, identify
the effect of individual level stress on the performance of the employees, to identify
perceived coping strategies adopted by employees in the Judicial Service in reducing their
stress levels. The study was quantitative in nature and was a descriptive survey. Data was
collected with the help of a structured questionnaire and a simple random sampling
technique was used to sample seventy (70) respondents for the purpose of the study. The
results of the study showed that, organizational level stressors had a positive non significant influence on the performance of employees and individual level stressors had a
positive non-significant effect on the performance of employees in the Judicial Service.
Also, it was found that stress is present in the Judicial Service assuch employees use coping
strategies such as physical exercise and attending of social activities to cope with the stress.
It was recommended that; the management of the Judicial Service consider the results of
the study in providing education on the effects of stress on the performance of the
employees and also, proper and healthy working conditions should be provided along with
all required resources and information. Further studies can consider studying how other
variables such as training and development affects employee performance.
Description:
A thesis in the Department of Management Studies Education, Faculty of Business
Education, submitted to the School of Graduate Studies, in partial fulfilment of the
requirements for the award of the degree of Master of Business Administration
(Organizational Behaviour and Human Resource Management) in the University of
Education, Winneba
OCTOBER, 2018
