Evaluating the impact of training programmes on the performance of administrative staff of public

Abstract

The purpose of this study is to evaluate the impact of training programmes on the performance of administrative staff of public universities in Ghana, a case study of the University of Education, Winneba, College of Technology Education (COLTEK). The study used descriptive research design. Quantitative research approach was used. The study population encompasses all the staff of the company. The population size of the company is approximately four hundred and six (406). Random sampling technique was used to select 196 participants for the study. Questionnaires were the main instrument used for data collection. The data was analyzed using the Statistical Package for Social Sciences (SPSS) version 20.0. The study results indicate that the methods used to facilitate training and development at COLTEK were seminars, conferences, discussion methods, induction programmes, problem solving methods, lectures and workshops, on-the job training programmes, off-the-job training programmes, job rotation and job transfers, job instruction training and orientation, and coaching/ mentoring methods were used to facilitate training and development initiatives. Moreover, training and development programmes helped employees to vary their methods of solving problems at the workplace. Also, training and development has positively affected employees working relationship among colleagues and broadened their career progression opportunities. To add more, the challenges of organising training programmes at COLTEK were insufficient time, and poor evaluation for the training programs affected the training of employees at COLTEK. The study recommended that the Management of COLTEK should conduct appropriate training needs assessment to ensure that, training content for employees would result in efficient data management and improved interpersonal relationship to enhance training and development effectiveness.