Assessing supply chain management (SCM) practices in the Ghana Health Services A case study of the Korle-Bu teaching hospital.

Abstract

This study explores the supply chain management (SCM) practices at Korle-Bu Teaching Hospital in Ghana, focusing on the challenges and inefficiencies within the hospital's supply chain. Key issues identified include centralized storage systems, inefficient procurement planning, and delays in supplier payments, poor delivery times, and inadequate supplier involvement. These problems contribute to disruptions such as stockouts, drug shortages, and pilfering. The research applies Network theory to highlight the importance of strong communication and collaboration among stakeholders to enhance SCM practices and improve patient care outcomes. The research employs quantitative, descriptive, exploratory, and analytical methodologies, utilizing purposive sampling of key SCM personnel and structured questionnaires with a 5-point Likert scale. Data analysis, conducted using SPSS, and Excel, reveals significant shortcomings in supplier management and communication, impacting overall supply chain efficiency. The study highlights the need for enhanced supplier relationships, better information sharing, and optimized inventory and distribution processes. The findings indicate that while SCM practices at KBTH aim to improve efficiency and patient care, significant weaknesses remain in supplier management, communication, and information sharing. Inadequate SCM practices lead to inconsistent inventory management, slow logistics, and inflexible procurement processes, resulting in stockouts, delays, and increased costs. The study reveals that transportation and distribution inefficiencies exacerbate these issues. The research recommends enhancing supplier relationships, optimizing inventory systems, and adopting advanced SCMP technologies to address these challenges. Implementing these strategies is essential for improving operational efficiency, patient satisfaction, and overall health service SCMP. The study aims to provide insights for policymakers and practitioners to optimize supply chain processes and revise existing policies to support better supply chain practices outcomes and strengthen supply chain resilience.