Abstract:
This study explores the supply chain management (SCM) practices at Korle-Bu
Teaching Hospital in Ghana, focusing on the challenges and inefficiencies within the
hospital's supply chain. Key issues identified include centralized storage systems,
inefficient procurement planning, and delays in supplier payments, poor delivery
times, and inadequate supplier involvement. These problems contribute to disruptions
such as stockouts, drug shortages, and pilfering. The research applies Network theory
to highlight the importance of strong communication and collaboration among
stakeholders to enhance SCM practices and improve patient care outcomes. The
research employs quantitative, descriptive, exploratory, and analytical methodologies,
utilizing purposive sampling of key SCM personnel and structured questionnaires
with a 5-point Likert scale. Data analysis, conducted using SPSS, and Excel, reveals
significant shortcomings in supplier management and communication, impacting
overall supply chain efficiency. The study highlights the need for enhanced supplier
relationships, better information sharing, and optimized inventory and distribution
processes. The findings indicate that while SCM practices at KBTH aim to improve
efficiency and patient care, significant weaknesses remain in supplier management,
communication, and information sharing. Inadequate SCM practices lead to
inconsistent inventory management, slow logistics, and inflexible procurement
processes, resulting in stockouts, delays, and increased costs. The study reveals that
transportation and distribution inefficiencies exacerbate these issues. The research
recommends enhancing supplier relationships, optimizing inventory systems, and
adopting advanced SCMP technologies to address these challenges. Implementing
these strategies is essential for improving operational efficiency, patient satisfaction,
and overall health service SCMP. The study aims to provide insights for policymakers
and practitioners to optimize supply chain processes and revise existing policies to
support better supply chain practices outcomes and strengthen supply chain resilience.
Description:
A dissertation in the Department of Procurement and Supply Chain
Management, School of Business, submitted to the School of
Graduate Studies, in partial fulfilment
of the requirements for the award of the degree of
Master of Business Administration
(Procurement and Supply Chain Management)
in the University of Education, Winneba
