Abstract:
Financial inclusion continues to occupy the research space as challenge in emerging
countries like Ghana. This study examined how mobile money (momo) adoption has
influence financial inclusion in the Agona East District in the Central Region of Ghana.
The study used a descriptive research design with a quota sampling technique to sample
160 respondents from 4 communities in the district. The structured questionnaire was
used for the data collection. Descriptive statistics such as frequencies, percentaged, mean
and standard deviations were used for the analyses. The study found a higher level of
utilization of Momo services among the residence that have no access to formal banking
sector which indicate that momo has contributed to financial inclusion in this area.
However, interoperability has less utilization with cash-in, out, and purchase of airtime
having high utilization. The reason offered for high utilization of momo services were its
convenience and ease to use. Network challenges and high transaction costs were some
pressing challenges users face when using Momo, with other minor ones. Momo service
providers need to intensify public sensitization to inform users about the existence of
other Momo services with less patronage like Momo interoperability, payment of bills,
and store of value. The Momo service providers should also devise measures to reduce
the high transaction cost and make Momo attractive for all to benefit from.
Description:
A dissertation in the Department of Applied Finance and Policy Management,
School of Business, submitted to the School of Graduate Studies in partial
fulfillment
of the requirements for the award of the degree of
Master of Business Administration
(Finance)
in the University of Education, Winneba
