Abstract:
Technology transfer has brought about a revolution in the functioning of banks as it
offers major opportunities to banks and their customers. This has made the transition to
electronic banking a necessity for banks in order to be viable. Despite its benefits,
developing countries still lag behind in the adoption of technology transfer. This study
therefore seeks to examine technology transfer and its effect on human capital within the
financial service industry in Ghana, focusing on Ejuraman rural bank and Asokore rural
bank ltd. The study made use of questionnaires to collect data from staff of the selected
banks. The study employed a descriptive research method, 75 respondents were consulted
and primary data was used. The findings indicate that the banks have deployed various
technology transfer, the staff does not have adequate training to assist customers who
have problems with their products and services, The study recommends that the banks
should train its staff on the use and the benefits associated with technology transfer
adoption so that they can assist customers when the need arise, the banks should always
update their information security systems to mitigate the occurrence of cyber-attacks. The
banks should invest in cyber security infrastructure to safeguard their information system
and the regulators should have robust legislation to govern all electronic transactions in
the country. The bank management must organize seminars, to solicit the views of the
employees when designing and deploying new technology to avoid some of the
challenges identified.
Description:
A PROJECT REPORT SUBMITTED TO MANAGEMENT
EDUCATION DEPARTMENT, UNIVERSITY OF EDUCATION,
WINNEBA, KUMASI CAMPUS IN PARTIAL FULFILLMENT OF
THE REQUIREMENT FOR THE AWARD OF A MASTER OF
BUSINESS ADMINISTRATION DEGREE IN ORGANISATIONAL
BEHAVIOUR AND HUMAN RESOURCE MANAGEMENT
