Assessing the efficacy of school canteen in Ghana A case of Sankore Senior High School

Abstract

Canteens are an important component of overall planning that affects the quality of life at schools. This contributes to increasing demands, and consequently, competition between canteen operators inside the school and surrounding operators. Canteen operations should give importance to the quality of service to survive in today's competitive market because canteen quality is considered an effective factor in satisfying students. The main objective of the study is to assess the efficacy of school canteen in Senior high schools in Ghana. The study was performed using students of Sankore Senior High School with a total of 282 respondents. The sampling technique used was a probability technique called the Simple Random sampling method. A primary source of data was used for the study. Using a questionnaire to sample the views of respondents. All finished research instruments were gathered, marked, defined, and key into the computer for analysis after the data is assorted, using the Social Science Statistics Suite (SPSS). Descriptive statistics that used include mean, standard deviations, frequencies, and percentages. The study found that although challenges are facing the students in access the canteen, it didn’t have an impact on both the satisfaction and perception of the students. Therefore, it is concluded that the food served in Sankore Senior High School was effective and provides the necessary satisfaction to the students as they have a positive perception of their services. It was recommended school management should receive feedback from students expressing their opinions about the performance of the canteen operators, and they should inform the operators about students' opinions to solve any problems promptly. These opinions should be taken into consideration when contracting with cafeteria operators.