Abstract:
The dynamic and uncertain business landscape renders companies susceptible to supply chain
disruptions. The complexity and dynamism of supply chains, intensified by globalization and
technological progress, further escalate the risk of such disruptions. Notably, the healthcare
supply chain has encountered severe setbacks due to disruptions like the COVID-19 pandemic,
leading to medical supply shortages, heightened costs, reduced revenue, and decreased patient
satisfaction. This upheaval has underscored the vulnerability of supply chains, necessitating
enhanced resilience and preparedness. This study delves into the impact of supply chain
disruption on supply chain performance, examining the mediating role of supply chain
managerial capability and the moderating effect of information technology. Rooted in
structural contingency theory and dynamic capability, the research formulates and investigates
five objectives and corresponding hypotheses. Employing an explanatory research design with
a quantitative approach, the study collected primary data through standardized questionnaires
completed by 289 professionals from various health facilities in Ghana. Utilizing SmartPLS 4
for data processing and partial least square-structural equation modelling (PLS-SEM) for
analysis, the hypotheses were tested. Findings revealed that supply chain disruptions
significantly influence supply chain performance in the healthcare sector. However, this impact
is reduced by information technology, and supply chain managerial capabilities act as a partial
mediator in this relationship. Supply chain disruption negatively affects both supply chain
performance and managerial capabilities. Remarkably, supply chain managerial capability
transforms this negative effect into a positive one on performance. In light of these outcomes,
the study underscores the importance for policymakers, practitioners, and management to
closely monitor supply chain disruptions, given their adverse effects on supply chain
performance. Furthermore, the study highlights the significance of fostering supply chain
managerial capabilities to enhance network performance during disruption.
Description:
A thesis submitted to the Department of Procurement and Supply Chain Management,
submitted to the School of Graduate Studies in partial fulfilment of the requirements for the
award of the degree of MASTERS OF PHILOSOPHY (PROCUREMENT AND SUPPLY CHAIN MANAGEMENT)
SEPTEMBER, 2023