Abstract:
The current stud y sought to empiricall y determine the feasibilit y of implementing
TQM principles and finding out its effects on the production of Slit and Kaba in small
to medium garment production enterprises. The mixed method research design was
used to conduct the stud y. A total of 138 participants were purposively sampled from
the population of small and medium scale fashion enterprises in the Accra metropolis.
Both questionnaire and interview were used as the main data collection instruments.
Descriptive statistics, inferential and thematic analysis were used to analyse the
quantitative and qualitative data collected. From the stud y it was discovered that TQM
is fundamental to the achievement of high-qualit y products and customer satisfaction
and retention and that TQM results in an increase in sales, effective customer service
coupled with cost reduction and improved production practices all will inure to the
benefit and prospects of the production houses and that also, firms lack qualit y culture
in the industr y, lack of commitment towards the implementation of the concept into the
operations of the firms in the industr y as part of the TQM implementation procedure.
It was therefore recommended that awareness concerning TQM must be created among
industr y pla yers about the benefits and potentials of implementing TQM in their
operations and also, government should introduce a polic y to include contents on TQM
as part of the curriculum of Higher Fashion Education in Ghana. There must be a
persistent education and training for all workers to facilitate a shift in attitudes and
working practice. Apparel manufacturing businesses in Ghana must focus their
attention on satiating its clienteles b y affording qualit y garment and services.
Description:
A Thesis Submitted to Department of FASHION DESIGN AND TEXTILES,
Faculty of VOCATIONAL EDUCATION, School of Graduate Studies,
University of Education, Winneba, in partial fulfilment of the requirements for
the award of MASTER OF PHILOSOPHY in (Fashion Design And Textiles)
degree.