Assessing the use of open-source software in libraries in Ghana. A case study of selected universities in the Kumasi Metropolis

Abstract

The introduction of Open-Source Software has provided low-cost opportunities for libraries transitioned from traditional to technology-based library services, which also give room for more efficient service provision. This study investigated the use of Open-Source Software in selected Universities in the Kumasi Metropolis. The study was based on survey research methodology and questionnaire was used to gather data from 70 respondents. The study revealed that the use of open-source software as adopted by the libraries were considered advantageous due to their flexibility, ease of modification, ease of accessibility and reliability. The study also discovered that the libraries’ staff do not really utilize the adopted open software as envisioned by the library management, as staff possessed only average computer literacy skills and knowledge in the use of open-source software. On the flipside, the study found out that some limitations, such as inadequate training, lack of expertise to train for and manage the software, breakdowns which require special expertise, vulnerability to malicious users, and inadequate user-friendliness of the software as compared to proprietary software. The study recommended that management of the Academic Libraries should put measures and policies in place to address the challenges being faced in the use of the Open-Source Software, such as constant orientation and training of staff, provision of infrastructural support, and provision of technical support and installation of robust antivirus software.