Abstract:
Knowledge management have gained much prominence in recent years and is said to
improve organizational performance. However, the effects of knowledge management
practices on employees performance are not well known especially in the case of
telecommunication companies in Kumasi, Ghana. The aim of this study was to investigate the
effects of knowledge management practices on performance of employees of
telecommunication companies in Kumasi, Ghana. This was a case study in which data were
collected through questionnaire. The target population was 331 members of staff. The sample
size for questionnaire was 119 respondents determined using Cochran’s (1977) crosssectional
survey and the response variable simplified formula for sample size selection.
Questionnaire respondents were selected through stratified random sampling. Closed ended
question questionnaires were used to collect data from members of staff while open ended
question questionnaires were administered to heads of various divisions and departments.
Quantitative data were analyzed using frequencies, percentages and multiple correlations.
Results were presented using cross tabulation tables. Qualitative data were analyzed
thematically using content analysis. The study established that knowledge management
practices have a strong and positive effect on performance of employees. Knowledge
management of the telecommunication companies encountered challenges. The main
challenge affecting the effectiveness of knowledge management is that employees feel they
are not adequately rewarded for contributing new ideas. The study therefore recommends that
the management should develop a knowledge management policy that includes realistic
reward scheme and support knowledge management initiatives.
Description:
A Dissertation in the Department of Management Studies, Faculty of Business
Education, submitted to the School of Graduate Studies, University of Education,
Winneba, in partial fulfillment of the requirements for the award of degree of Masters
of Business Administration (Marketing)
AUGUST, 2017