Abstract:
The study was conducted to investigate the impact of conflict and its management on the
performance of teachers in Senior High Schools in the Sagnarigu District of the Northern
Region of Ghana. The objective of the study were to establish the types and causes of
conflicts, find out the perceived effects of conflicts on the performance of teachers and
to determine the conflict resolution strategies employed to resolve conflicts in Senior
High Schools in the Sagnarigu District. A descriptive survey design was employed with
questionnaire to collect data for the study. The target population of the study was 328
comprising 16 headmasters and assistant headmasters and 312 teachers. Simple random
sampling was used to select 50% of the population of 328 as justified by Sekaran (1992),
making a sample of 164 for the study. The study found that competition for limited
resources, task interdependence, and competition for positions was causes of conflict.
Also conflict helps to improve the decision making process and improve future
communications. Decrease in productivity, violent behavior and damage to property and
theft were negative effect of conflict. Collaboration, competition, accommodation,
compromising and avoidance are conflict resolution strategies. Based on the findings and
conclusions, it is recommended that heads of educational institutions should find the
causes of the conflicts to prevent if not to minimize their reappearance and also to resolve
conflict amicably to improve performance.
Description:
A Dissertation in the Department of Educational Leadership, Faculty of Education
and Communication Sciences, submitted to the School of Graduate Studies,
University of Education, Winneba, in partial fulfilment of the requirements for
award of the Master of Arts (Educational Leadership) degree
DECEMBER, 2020