Abstract:
The issues of job satisfaction, organizational commitment and turnover intention of hotel
employees is very important for hospitality industry. The progress and development of
the hospitality industry to a great extend depend on the retention of the employees. There
is therefore a significant relationship between staff job welfare issues and job expansion.
The objectives of the study sought among others to examine, identify and devise
strategies to enhance job satisfaction related issues. The main data collection instrument
used was questionnaire. Among the issues considered were the demographic, job
satisfaction, organizational commitment and turnover intention. 250 respondents were
sampled in total participation to the research study. Convenience sampling was utilised
in selecting respondents. The results from the research shows significant relationship
between job satisfaction, organisation commitment and turnover intention. The results
demonstrated the importance of understanding the turnover intention among hotel staff in
order to improve organisational career growth. It is recommended that management to
establish good and effective retention strategies that would power employees through
attending workshops, conferences and other forms of training to boost their capabilities
and performance.
Description:
A Dissertation in the Department of HOSPITALITY AND TOURISM
EDUCATION, Faculty of VOCATIONAL EDUCATION, submitted to the School
of Graduate Studies, University of Education, Winneba in partial fulfilment of the
requirements for award of Master of Technology
(Catering and Hospitality) degree
DECEMBER, 2015