Evaluation of the quality of 4g mobile network in the Greater Accra region

Abstract

The purpose of the study was to evaluate the Quality of 4G Mobile Network in the Greater Accra Region. For the time being, the services supplied by the telecommunications industry in Ghana are not encouraging in the sense that clients who are far from the Exchange have trouble in using the service. The foreseeable benefits of 4G could improve people's experience of using their cell phones and web services. A qualitative research study was used by the researcher and the research design chosen for the study was a narrative research. The study population consists of customers from the telecommunications industry in the Greater Accra region and purposive sampling was used to select sixty (60) participants. The researcher used an interview guide as the research instrument for the study. The responses from the interview were transcribed into text to support the discussion of the results. The study revealed that people in Accra Metropolis in the Greater Accra Region of Ghana experience network problems which make them put their phones down for a while or move to areas where the network is good or sometimes switch their phones off and switch it on again to see if the network will be stable. Others switch to another network so that they can do their work or do what they have to do with the network. The findings of the study was that, telecom companies presumed they have 3g and 4g meanwhile, in realty, it was not working as customers were supposed to enjoy it. The study recommends that customers should use devices such as weBoost Drive Reach (470154) and weBoost Drive 4G Sleek (470135) to boost their network signal.