Abstract:
The purpose of the study was to evaluate the Quality of 4G Mobile Network in the
Greater Accra Region. For the time being, the services supplied by the
telecommunications industry in Ghana are not encouraging in the sense that clients who
are far from the Exchange have trouble in using the service. The foreseeable benefits
of 4G could improve people's experience of using their cell phones and web services.
A qualitative research study was used by the researcher and the research design chosen
for the study was a narrative research. The study population consists of customers from
the telecommunications industry in the Greater Accra region and purposive sampling
was used to select sixty (60) participants. The researcher used an interview guide as the
research instrument for the study. The responses from the interview were transcribed
into text to support the discussion of the results. The study revealed that people in Accra
Metropolis in the Greater Accra Region of Ghana experience network problems which
make them put their phones down for a while or move to areas where the network is
good or sometimes switch their phones off and switch it on again to see if the network
will be stable. Others switch to another network so that they can do their work or do
what they have to do with the network. The findings of the study was that, telecom
companies presumed they have 3g and 4g meanwhile, in realty, it was not working as
customers were supposed to enjoy it. The study recommends that customers should use
devices such as weBoost Drive Reach (470154) and weBoost Drive 4G Sleek (470135)
to boost their network signal.
Description:
A dissertation in the Department of Information Technology Education,
Faculty of Technical Education, submitted to the School of
Graduate Studies in partial fulfillment
of the requirements for the award of the degree of
Master of Science
(Information Technology Education)
in the University of Education, Winneba.
MAY 2020
