Abstract:
The registration of hotel guest is very important to the hotel, the hotel guest, and the
nation at large. It also satisfies a legal requirement in the Ghanaian hotel laws. Going
contrary to the Ghanaian hotel registration laws, may lead to a breach of law which is
subject to a liable summary conviction to a fine of not more than one hundred penalty
units or imprisonment for a term, not more than six months or both. This study aimed
at exploring the awareness and compliance of hotel guest registration laws among
hotels. The case of three assemblies in the Kwahu area. The study adopted a descriptive
and exploratory case study approach which used both the quantitative and qualitative
methods of data collection and analysis. A multi-stage sampling technique was used to
select 25 hotels which constituted 39.06% percent of licensed hotels in the three
Assemblies in the Kwahu. At the time of data collection, 61 front office staff, 25 hotel
managers and, 75 guests were used for the study. The main data collection instruments
used were questionnaire and semi-structured interview guide which were personally
administered by the researcher. The study found that front office staff and managers
had inadequate awareness of the hotel guest registration laws though there was some
form of compliance concerning the registration of hotel guests. The study also found
that all the front office staff in the studied area followed a particular pattern in
registering hotel guest. The study moreso spotted some benefits and few challenges in
the registration of hotel guests. The study recommends that there should be intensified
public education on the legality of the registration of hotel guest, and, the benefits of
hotel guest registration to encourage both the hotels and hotel guests to undertake
effective guest registration.
Description:
A Dissertation in the Department of HOSPITALITY AND TOURISM
EDUCATION, Faculty of VOCATIONAL STUDIES EDUCATION, submitted
to the School of Graduate Studies, University of Education, Winneba, in Partial
fulfillment of the requirements for the award of Master of Philosophy
(Catering and Hospitality) degree
DECEMBER, 2020