Abstract:
A common discussion is that the in automobile workshop lacks efficiency, quality is
poor, budgets are unreliable and prices are excessive. Better management would result in
increased efficiency with reduced quality failures while saving tremendous amount of
money. This study was on quality assurance procedures in automobile workshop: A case
study in the J. A. Plantpool Ghana Limited. The objectives of the study was to increase
knowledge and awareness of quality related matters in quality assurance procedures in
automobile repair workshop, to shed light on automobile repair workshop in relation to
quality and quality related matters, to identify the current quality assurance procedures
used in J. A. Plantpool Ghana Limited workshop and measure the current process.
100 respondents were chosen through convenience sampling technique from J. A.
Plantpool Ghana Limited to answer the questionnaire. Data obtained was anaylsed using
Statistical Product for Service Solutions (SPSS 22).
The research strongly suggests that quality is a problem for the automobile workshop.
The research revealed that there is a scope for improving quality and it is possible. This
conclusion is both supported with literature research and the research results. The
research revealed that quality professionals saw clear improvements in organisational
operations after having implemented quality assurance procedures in the automobile
workshop. Furthermore the general employee had a very positive view towards applying
and using the system on his work. However the research suggests that there is a gap in the
use and implementation of quality assurance procedures in automobile workshop and that
knowledge needs to be improved.
Description:
A Thesis in the Department of Mechanical Technology Education, Faculty of Technical
Education, submitted to the School of Graduate Studies, University of Education, Winneba
in partial fulfillment of the requirements for award of the Master of Technology in
Mechanical Technology of the University of Education-Winneba, Kumasi
AUGUST, 2014