Abstract:
The aim of the research was to assess the effect of management information system in
the service delivery with emphasizes on the health information system at the Kumasi
campus clinic of the University of Education Winneba. The study sought to achieve its
purpose through three objectives by examining the implementation and use, factors
enabling or constraining the implementation and use and impact of the implementation
and use of health information system on service delivery by the University of Education
Winneba, Kumasi campus clinic among both staff and students. The study sought to
measure its objectives by adopting a quantitative and qualitative approach with a cross sectional exploratory design by gathering data through the use of questionnaire from a
sample size of 30 respondents (5 clinic staff, 5 other university staff and 20 students).
The data was analysed using Statistical Package for Social Sciences (SPSS) software
and Microsoft Excel. The overview of the main results disclosed that the HIS
(MEDREC) is used by all students and staff of the university, with documents being
fully maintained using HIS and almost all respondents recognized wanting to continue
using MEDREC. The key findings indicated that, management benefits a lot from the
HIS through quality of patients’ records, attending to patients simultaneously, quality
requisitions, faster and easier booking of appointment, no discrimination, reduction in
waiting time and avoidance of harmful delays, respectful and responsive healthcare,
end user satisfaction of the system among others. The HIS is however burdened with
problem of procurement of the hardware infrastructure, end user inability, billing
issues, redundancy issues, waiting time and missing data/information issues. The
research therefore concludes that the university should support and sustain the HIS and
that concrete measures should be taken to curb evolving difficulties faced by the use of
the HIS.
Description:
A dissertation in the Department of Information Technology Education,
Faculty of Applied Sciences and Mathematics Education, submitted to the School
of Graduate Studies in partial fulfilment
of the requirements for the award of the degree of
Master of Science
(Information Technology Education)
in the University of Education, Winneba
