Abstract:
A growing body of scholars has stressed the importance of embracing IT capabilities
concept from the perspective of a dynamic capability view that emphasizes the need to
adapt and change in the face of rapidly changing market requirements. These capabilities
are the firm’s inter-linked processes that are vital for future resource creation and allow
firms to manage upcoming challenges in a dynamic business environment by directing all
the focus to creating, renewing or altering a resource mix to get a competitive advantage,
thus increasing supply chain performance. The review of cognate literature demonstrates
that the outcomes of IT capability research are diverse and that the relationship between
IT capability and supply chain performance remains underexplored. Further, the
mechanisms and contingencies through which IT capabilities contribute to performance is
little understood. The study investigated the mediating role of supply chain visibility and in
the link between IT capability and supply chain performance. The study employed
quantitative research approach and cross-sectional survey research strategy. The study
also utilized explanatory research design. Firms operating in Central, Western and Greater
Accra Regions of Ghana were sampled conveniently for the study. Survey data was
gathered from 100 firms using structured questionnaires. Data was analyzed using
Statistical Software Packages such as SPSS. The study revealed that IT capability and
supply chain visibility has a positive significant link with supply chain performance.
Further, the study revealed that supply chain visibility partially mediates the link between
logistics capability and supply chain performance. It is concluded that firms should invest
in developing their IT capabilities and competences in order to harness it to improve
supply chain performance.
Description:
A dissertation in the Department of Procurement and Supply Chain Management,
School of Business, submitted to the School of
Graduate Studies in partial fulfilment
of the requirements for the award of the degree of
Master of Business Administration
(Procurement and Supply Chain Management)
in the University of Education, Winneba
NOVEMBER, 2023