Assess the training needs of informal motor vehicle garages

Abstract

The study seeks to assess the training needs of IMVGs for enhancement and development of the sector as strategies of improving garages efficiency and effectiveness. Therefore, this study was considered as a step towards theory building relating to garages TNA in Ghana. The population for study consists of all garages owners/managers and potential drivers that deal with repairs and servicing of petrol and diesel engines in motor vehicle garages in the Tamale Metropolis. A purposive sample were used to select 100 garages managers and senior mechanics and simple random sampling technique were used to select 100 drivers for the purpose of the results of the study showed that knowledge and skills of vehicle master craft men, correlates very well among variables, which ranges between 0.846 and 0.294. The study also showed that customer relations with garage managers, customers trust for garage mechanics is quite good with the mean score between 3.34 to 4.65 with correlations ranging between 0.799 and 0.412. These values show very good correlations. On quality (customer satisfaction) service of informal motor vehicle garages, the mean score of each variable is shown between 3.18 to 3.58. Most of the correlations are good, 0.75 and very few are low, 0.020. Also, results established that customer are satisfied with motor vehicle garages in TaMA, with a mean score of each variable is shown ranges from 3.31 to 3.69. This correlation shows very good accord ranging between 0.83 and 0.35 with a very good KMO value of .912. In future study into this area should be aimed at establishing the courses and effects of the few customer dissatisfactions. This will go a long way to help chatter sustainable strategies for this important informal sector of our economy.