Employee turnover in the hospitality industries in Ghana a case study in the Eastern Region

Abstract

The general purpose of the study was aimed at bridging the knowledge gap on employee turnover in hotels and restaurants in New Juaben South municipal. The study adopted descriptive research design, with quantitative approach. The study population comprises management and staff of selected hotels of the hospitality industries in the Eastern region. The study adopted stratified random sampling to select the population of the study. A self-administered questionnaire was used to collect data from the workers for the study. The quantitative data collected using the questionnaire was analysed using descriptive statistics in the form of frequency distributions, graphs and charts. Among the three objectives, the employees agreed that organisational factors affect the rate of employee turnover in the hotel industry in Koforidua. Specifically, 52.6% of the respondents agreed that the manager’s style of leadership contributes to a greater extend to the rate of employee turnover. With regards to implications of remuneration and rewards on employee retention, majority (55.1%) of the respondents disagreed that they are paid on their performance, on open door policy for renegotiation of payment packages majority (63.8%) of the respondents agreed to the statement. With regards to strategies to addressing employee turnover, from the findings majority (83.6%) of the respondents agreed that better working conditions is a strategy to retain employees in hotel industry. The study concluded that the hospitality industry can benefit on open door policy, and regular performance appraisals are necessary but they are only beneficial if undertaken fairly. The study also concluded that a conducive working environment is key in improving employees’ morale and retaining them. The study recommends that establishment sound and effective retention strategies provision of better working conditions, establishing good communication lines between management and employees.