Assessing the impact of e-learning on student academic performance using delone and macleans information system success model

Abstract

The purpose of this dissertation is to use Delone and McLean’s Information System Success Model to assess the impact of e-learning on the academic performance of students of Methodist Girls’ High School in the Akuapem North Municipality. The study focused on the constructs of intention to use/use, user satisfaction, system quality, information quality, Service quality and net benefit of the earmarked learning environment. The research also reflects the views of the core subject teachers in the above-mentioned school using the constructs of the Delone and McLean’s ISS model to analyse students’ and teachers’ views on the impact of e-learning on students’ academic performance. The study adopted case study design with both quantitative and qualitative methodologies. Participants of the study included the ten core subject teachers and one hundred and fifty students from Methodist Girls’ senior high schools who were selected using cluster sampling and Simple random sampling respectively. Questionnaires and tests were used as the main instruments for primary data collection. The study revealed that students have the intention to use e-learning facility in a blended environment in order to enhance extensive knowledge acquisition. However, these academic needs have not been addressed due to lack of some essential components to access the service and also partly due to the rigid nature of the school’s timetable. The study recommends that all stakeholders must get actively involved in approving the right e-learning contents and systems for use, those that reflect our unique educational needs as a country.