Abstract:
There is lack of universally accepted measurement framework for project
performance, particularly in developing countries including Ghana. This brings to
the fore the need for performance indicators for projects. It is essential that such
performance indicators do not merely focus on the needs of project implementing
agencies but also address the needs of beneficiaries. The aim of the study was to
explore the use of quality performance indicators in improving quality
performance of public sector projects in Ghana. The specific objectives of the
study included to; identify key quality performance indicators for measuring
quality performance of public sector construction projects, identify the critical
constraints to effectively managing quality of public sector projects in Ghana,
identify the benefit of key quality performance indicators, and make
recommendations for improving quality management of public sector projects in
Ghana. Quantitative research design was adopted involving the development and
administration of questionnaires to a sample of 127 construction professionals
and consultants involved in the execution of Ghana Education Service and Ghana
Health Service projects in the Eastern Region. The findings of the study revealed
that completing work on time, ensuring efficient and optimum use of resource,
doing the right job first time, efficiently and effectively managing construction
project, and providing own resources were the key performance indicators of
Ghana Education Service and Ghana Health Service projects in the study setting.
It was evident that difficulties in quantifying cost of quality, poor information and
communication channels, difficulties in implementing quality measures, poor
monitoring and controlling construction processes, high cost of developing and
utilizing a quality management system, and low project team capability were the
University of Education,Winneba http://ir.uew.edu.gh
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dominant critical constraints to effectively and efficiently managing quality. The
study recommended that quality performance indicators should be introduced to
monitor and evaluate construction the industry in Ghana to ensure systematic
and quality performance of public sector construction projects, the key client
entities and professional bodies should develop quality performance indicators to
enable entities assess and rate the performance of each contractor on each project.
Client entities should institute training procedures or refresher courses in quality
performance as part of their annual plan for the architects, constructors,
engineers, project managers and surveyor who spearhead public sector
construction projects
Description:
A Dissertation in the Department of Construction and Wood Technology Education, Faculty of Technical Education, submitted to the School of Graduate Studies, University of Education, Winneba in partial fulfilment of the requirements for award of the Master of Philosophy (Construction Technology) degree.
OCTOBER, 2016