Abstract:
Quality management has increasingly been adopted by construction companies as an
initiative to solve quality problems and to meet the needs of the final customer.
However, poor quality performance of construction projects due to poor
implementation of effective quality management practices is major concern in the
construction industry. The aim of the study was to assess the quality management
practices of building electrical services contractors in selected regions in Ghana. A
cross sectional descriptive survey design was used for the study. The target population
of the research comprised site managers of all service contractors registered with their
respective associations in the selected regions (Ashanti Region, Bono East Region).
Purposive sampling technique and snow ball sampling techniques were used to select
the study’s respondents. The findings of the study suggest that the level of
implementation of quality management practices among building electrical services
contractors for attaining high quality standards was acceptably high. The survey
respondents demonstrated a general awareness of the need for effective quality
management practices. The study revealed that the most significant role of main
contractors in building electrical services contractors’ quality performance included
proper and more effective planning followed by training services contractors’ personnel
on quality issues, enhance reputation of the project team members/client,
effective/efficient site management, ensuring general and special attendance for
services contractors meets their needs, and certifying works carried out by services
contractors. Also, findings suggest that the most significant barriers inhibiting the
application of quality management included; lack of regular or intermittent training and
workshop for capacity building, lack of adequate resources and low skill levels of
building electrical services contractors’ personnel. The study established that there is a
statistically significant and positive correlation between quality management practice
of building electrical services contractors and construction project delivery. It was
recommended among others that efforts should be made by the top management of
construction firms to create a quality management culture throughout the entire
organisations.
Description:
A Thesis in the Department of Construction and Wood Technology Education,
Faculty of Technical Education, submitted to the School of Graduate Studies,
Akenten Appiah-Menka University of Skill Training and Entrepreneurial
Development, in partial fulfilment of the requirements for award of the Master of
Philosophy (Construction Management) degree
