Browsing Department of Management Education by Subject "complaining responses"

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Customer complaint behaviour towards mobile telephony services– cases of MTN and Tigo Ghana

Mensah, A.F (Published in International Journal of Business and Social Research (IJBSR), 2012)

The paper examines customer satisfaction and complaint responses towards Mobile telephony services. The study was a cross-sectional survey involving customers from two mobile telephony industries. A self-administered ...
Influence of demographic variables on complaining and non-complaining motives and responses in Ghana’s mobile telephony industry

Mensah, A.F; Nimako, S.G (Published in European Journal of Business and Management, 2012)

The paper explores the influence of customer demographic variables on complaining and non-complaining motives and responses in mobile telecommunication industry in Ghana. The study was a cross-sectional survey involving ...

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