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Understanding the effects of techno-stress on the performance of banking staff

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dc.contributor.author Owusu-Ansah S.
dc.contributor.author Azasoo J.Q.
dc.contributor.author Adu I.N.
dc.date.accessioned 2022-10-31T15:05:42Z
dc.date.available 2022-10-31T15:05:42Z
dc.date.issued 2016
dc.identifier.issn 17515254
dc.identifier.other 10.1504/IJBCRM.2016.079010
dc.identifier.uri http://41.74.91.244:8080/handle/123456789/522
dc.description Owusu-Ansah, S., Balme Library, University of Ghana, Accra, Legon, Ghana; Azasoo, J.Q., School of Technology (SOT), Ghana Institute of Management and Public Administration, Accra, Achimota, Ghana; Adu, I.N., Department of Business Education, University of Education, Winneba, Ghana en_US
dc.description.abstract The technological revolution has undoubtedly brought about many changes in the modern workplace. Although it has allowed work to be carried out faster and more efficiently, many employees are not comfortable with its implementation since it involves change and uncertainty. As a result, users experience technological stress (techno-stress), which may have negative consequences on work places like commercial banks. This paper aims at investigating the effects of techno-stress on employees in the banking sector. A survey methodology that involves self-administered questionnaires to solicit data from 400 banking staff of commercial banks was employed. The employees revealed that ICTs create mental pressure, sense of anxiety and pessimism, as they have to keep up with the fast advancing pace of the new ICTs. Our study reveals that techno-stress has a negative impact on employee performance. It is recommended that the management of commercial banks, and IT professionals provide a better environment, alternative power supply and adequate training programs. Copyright � 2016 Inderscience Enterprises Ltd. en_US
dc.publisher Inderscience Publishers en_US
dc.subject Coping strategies en_US
dc.subject Information systems en_US
dc.subject Information technology en_US
dc.subject Techno-stress en_US
dc.title Understanding the effects of techno-stress on the performance of banking staff en_US
dc.type Article en_US


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