http://41.74.91.244:8080/handle/123456789/779 2026-07-05T05:31:44Z http://41.74.91.244:8080/handle/123456789/5344 Intellectual capital and supply chain performance the roles of resilience and top management support in the pharmaceutical industry of Ghana Bismarck von Akatey, Z. This study examines the influence of intellectual capital on supply chain performance in Ghana’s pharmaceutical industry, with a focus on the mediating role of supply chain resilience and the moderating role of top management support. Grounded in the Knowledge-Based View, Dynamic Capability Theory, and Upper Echelon Theory, the research explains how knowledge resources, adaptive capabilities, and managerial commitment interact to improve performance. A quantitative approach, explanatory design guided by post-positivist philosophy was employed, with data collected through structured questionnaires from 275 pharmaceutical firms registered with the Food and Drugs Authority. A total of 215 valid responses were analysed using Structural Equation Modelling in SmartPLS. The results indicate that intellectual capital has a significant impact on both supply chain resilience and performance. Supply chain resilience also positively affects performance and mediates the relationship between intellectual capital and performance, suggesting that resilience converts knowledge resources into operational benefits. Additionally, the study reveals that top management support amplifies the impact of resilience on performance, underscoring the strategic role of leadership in developing robust supply chains. The study contributes to theory by integrating knowledge-based, dynamic, and behavioural perspectives and offers practical insights for pharmaceutical firms to develop intellectual capital, enhance resilience, and foster strong managerial support to sustain competitiveness in volatile environments. A thesis submitted to the School of Graduate Studies in partial fulfilment of the requirements for the award of the degree of Master of Philosophy (Procurement and Supply Chain Management) Department of Procurement and Supply Chain Management School of Business OCTOBER 2025 2025-10-01T00:00:00Z http://41.74.91.244:8080/handle/123456789/5269 The role of cultural diversity on supply chain performance of multinational organizations in Ghana Donani, J.K Cultural diversity has become a fundamental aspect of multinational organisations' operation in today's globalized economy. As workplaces bring together individuals from different national, ethnic and linguistic backgrounds, cultural diversity presents both strategic opportunities and managerial challenges. Studies have shown that many organisations struggle to harness their full potential due to issues such as communication barriers, cultural conflicts, and ineffective diversity management practices. The study examines the role of cultural diversity in multinational organisations by exploring how it affects teamwork, leadership styles, employee performance, innovation, and organisational effectiveness. A quantitative research approach was used, involving a structured questionnaire to gather data from a multinational organisation in Ghana. Data was analysed using descriptive techniques. A major finding of the study indicates that cultural diversity enhances creativity, innovation and global competitiveness, but can hinder collaboration when there is insufficient inclusion or communication. The study proposes practical strategies such as diversity training, inclusive leadership, and organisational policies that promote inclusion and improve cross-cultural collaboration. The results provide multinational organisations with valuable insights into how cultural diversity can be transformed into a strategic asset for improved performance and sustainability. A dissertation in the Department of Procurement and Supply chain, School of Business, submitted to the School of Graduate Studies in partial fulfilment of the requirements for the award of the degree of Master of Business Administration (Procurement and Supply chain management) in the University of Education, Winneba JULY, 2025 2025-07-01T00:00:00Z http://41.74.91.244:8080/handle/123456789/5256 Entrepreneurs’ mental resilience and new venture sustainability in Ghana, the mediating role of service delivery quality Fuseini, R. This study investigated the relationship between entrepreneurs’ mental resilience, service delivery, and new venture sustainability among small and medium-sized enterprises (SMEs) operating between 1-5 years in the Greater Accra Region of Ghana. A total of 337 SME entrepreneurs participated in the study, and the data were analyzed using structural equation modeling. The results showed that service delivery has a strong positive and significant effect on new venture sustainability. SMEs that consistently provide reliable and customer-focused services are more likely to survive, grow, and compete effectively. High-quality service delivery builds customer satisfaction, loyalty, and reputation, which are essential for long-term sustainability. This supports the SERVQUAL model (Parasuraman et al., 1988), which emphasizes service quality as a foundation for customer retention, and the Sustainable Development Theory, which positions effective service delivery as a strategic pathway for achieving long-term growth and socio-economic development. The mediation analysis revealed that service delivery significantly mediates the relationship between entrepreneurs’ mental resilience and sustainability. While resilience enables entrepreneurs to withstand stress and adapt to challenges, its positive impact on sustainability is amplified when it is translated into effective and consistent service practices. This finding reflects the Conservation of Resources Theory, which posits that individuals with greater psychological resources such as resilience are better equipped to preserve and deploy resources in ways that enhance performance and survival. By combining these perspectives, the study provides both theoretical and practical contributions. Theoretically, it extends SERVQUAL model, Sustainable Development Theory, and COR into the SME context, showing how personal resilience and service delivery interact to drive sustainability. Practically, the findings highlight the importance of entrepreneurs not only cultivating resilience but also channeling it into high-quality, customer-centered service delivery to secure long-term success. In summary, the research demonstrates that service delivery is both a direct driver of sustainability and a bridge through which entrepreneurial resilience is transformed into long-term venture survival and growth. A thesis in the Department of Marketing and Entrepreneurship, School of Business, submitted to the School of Graduate Studies in partial fulfilment of the requirements for the award of the degree of Master of Philosophy (Marketing and Entrepreneurship) in the University of Education, Winneba SEPTEMBER, 2025 2025-09-01T00:00:00Z http://41.74.91.244:8080/handle/123456789/5254 Electronic procurement practices and supply chain performance the moderating role of supplier involvement in Ghanaian construction firms Amoako, A. The construction sector is increasingly challenged by inefficiencies in procurement and coordination across its supply chains, leading to delays, cost overruns, and reduced competitiveness. Digital transformation through e-procurement, combined with strategic supplier involvement, has been proposed to address these challenges. This study examines the impact of e-procurement practices and supplier involvement on supply chain performance within the construction industry. Adopting a quantitative research approach with a cross-sectional survey design, data were collected using a structured, close-ended questionnaire administered to a sample of 277 construction firms in good standing, selected through a simple random sampling technique. Data analysis was conducted using both descriptive and inferential statistics, applying SPSS for preliminary analysis and Partial Least Squares Structural Equation Modeling (PLSSEM) for hypothesis testing. The results indicate a significant positive composite effect of e-procurement practices on supply chain performance, with individual components e-sourcing, e-negotiation, and e-evaluation contributing meaningfully to performance outcomes. Supplier involvement also demonstrates a positive and statistically significant effect, and moderation analysis shows that supplier involvement strengthens the relationship between e-procurement practices and supply chain performance. Additionally, moderated mediation analysis reveals significant indirect effects via esourcing and e-evaluation, though the effect via e-negotiation is not supported. The findings underscore the importance of integrating digital procurement tools with supplier collaboration strategies to enhance supply chain effectiveness in the construction sector. The study recommends that construction firms institutionalize eprocurement practices and deepen supplier partnerships as part of their long-term strategic initiatives to improve operational efficiency and competitiveness. A thesis submitted to the School of Graduate Studies in partial fulfilment of the requirement for the award of the degree of Master of Philosophy (Procurement and Supply Chain Management) DEPARTMENT OF PROCUREMENT AND SUPPLY CHAIN MANAGEMENT SCHOOL OF BUSINESS UNIVERSITY OF EDUCATION, WINNEBA SEPTEMBER, 2025 2025-09-01T00:00:00Z