http://41.74.91.244:8080/handle/123456789/779 2026-06-13T07:19:10Z 2026-06-13T07:19:10Z Donani, J.K http://41.74.91.244:8080/handle/123456789/5269 2026-06-10T11:22:19Z 2025-07-01T00:00:00Z

The role of cultural diversity on supply chain performance of multinational organizations in Ghana Donani, J.K Cultural diversity has become a fundamental aspect of multinational organisations' operation in today's globalized economy. As workplaces bring together individuals from different national, ethnic and linguistic backgrounds, cultural diversity presents both strategic opportunities and managerial challenges. Studies have shown that many organisations struggle to harness their full potential due to issues such as communication barriers, cultural conflicts, and ineffective diversity management practices. The study examines the role of cultural diversity in multinational organisations by exploring how it affects teamwork, leadership styles, employee performance, innovation, and organisational effectiveness. A quantitative research approach was used, involving a structured questionnaire to gather data from a multinational organisation in Ghana. Data was analysed using descriptive techniques. A major finding of the study indicates that cultural diversity enhances creativity, innovation and global competitiveness, but can hinder collaboration when there is insufficient inclusion or communication. The study proposes practical strategies such as diversity training, inclusive leadership, and organisational policies that promote inclusion and improve cross-cultural collaboration. The results provide multinational organisations with valuable insights into how cultural diversity can be transformed into a strategic asset for improved performance and sustainability. A dissertation in the Department of Procurement and Supply chain, School of Business, submitted to the School of Graduate Studies in partial fulfilment of the requirements for the award of the degree of Master of Business Administration (Procurement and Supply chain management) in the University of Education, Winneba JULY, 2025

2025-07-01T00:00:00Z Fuseini, R. http://41.74.91.244:8080/handle/123456789/5256 2026-05-25T08:50:18Z 2025-09-01T00:00:00Z

Entrepreneurs’ mental resilience and new venture sustainability in Ghana, the mediating role of service delivery quality Fuseini, R. This study investigated the relationship between entrepreneurs’ mental resilience, service delivery, and new venture sustainability among small and medium-sized enterprises (SMEs) operating between 1-5 years in the Greater Accra Region of Ghana. A total of 337 SME entrepreneurs participated in the study, and the data were analyzed using structural equation modeling. The results showed that service delivery has a strong positive and significant effect on new venture sustainability. SMEs that consistently provide reliable and customer-focused services are more likely to survive, grow, and compete effectively. High-quality service delivery builds customer satisfaction, loyalty, and reputation, which are essential for long-term sustainability. This supports the SERVQUAL model (Parasuraman et al., 1988), which emphasizes service quality as a foundation for customer retention, and the Sustainable Development Theory, which positions effective service delivery as a strategic pathway for achieving long-term growth and socio-economic development. The mediation analysis revealed that service delivery significantly mediates the relationship between entrepreneurs’ mental resilience and sustainability. While resilience enables entrepreneurs to withstand stress and adapt to challenges, its positive impact on sustainability is amplified when it is translated into effective and consistent service practices. This finding reflects the Conservation of Resources Theory, which posits that individuals with greater psychological resources such as resilience are better equipped to preserve and deploy resources in ways that enhance performance and survival. By combining these perspectives, the study provides both theoretical and practical contributions. Theoretically, it extends SERVQUAL model, Sustainable Development Theory, and COR into the SME context, showing how personal resilience and service delivery interact to drive sustainability. Practically, the findings highlight the importance of entrepreneurs not only cultivating resilience but also channeling it into high-quality, customer-centered service delivery to secure long-term success. In summary, the research demonstrates that service delivery is both a direct driver of sustainability and a bridge through which entrepreneurial resilience is transformed into long-term venture survival and growth. A thesis in the Department of Marketing and Entrepreneurship, School of Business, submitted to the School of Graduate Studies in partial fulfilment of the requirements for the award of the degree of Master of Philosophy (Marketing and Entrepreneurship) in the University of Education, Winneba SEPTEMBER, 2025

2025-09-01T00:00:00Z Amoako, A. http://41.74.91.244:8080/handle/123456789/5254 2026-05-20T13:09:11Z 2025-09-01T00:00:00Z

Electronic procurement practices and supply chain performance the moderating role of supplier involvement in Ghanaian construction firms Amoako, A. The construction sector is increasingly challenged by inefficiencies in procurement and coordination across its supply chains, leading to delays, cost overruns, and reduced competitiveness. Digital transformation through e-procurement, combined with strategic supplier involvement, has been proposed to address these challenges. This study examines the impact of e-procurement practices and supplier involvement on supply chain performance within the construction industry. Adopting a quantitative research approach with a cross-sectional survey design, data were collected using a structured, close-ended questionnaire administered to a sample of 277 construction firms in good standing, selected through a simple random sampling technique. Data analysis was conducted using both descriptive and inferential statistics, applying SPSS for preliminary analysis and Partial Least Squares Structural Equation Modeling (PLSSEM) for hypothesis testing. The results indicate a significant positive composite effect of e-procurement practices on supply chain performance, with individual components e-sourcing, e-negotiation, and e-evaluation contributing meaningfully to performance outcomes. Supplier involvement also demonstrates a positive and statistically significant effect, and moderation analysis shows that supplier involvement strengthens the relationship between e-procurement practices and supply chain performance. Additionally, moderated mediation analysis reveals significant indirect effects via esourcing and e-evaluation, though the effect via e-negotiation is not supported. The findings underscore the importance of integrating digital procurement tools with supplier collaboration strategies to enhance supply chain effectiveness in the construction sector. The study recommends that construction firms institutionalize eprocurement practices and deepen supplier partnerships as part of their long-term strategic initiatives to improve operational efficiency and competitiveness. A thesis submitted to the School of Graduate Studies in partial fulfilment of the requirement for the award of the degree of Master of Philosophy (Procurement and Supply Chain Management) DEPARTMENT OF PROCUREMENT AND SUPPLY CHAIN MANAGEMENT SCHOOL OF BUSINESS UNIVERSITY OF EDUCATION, WINNEBA SEPTEMBER, 2025

2025-09-01T00:00:00Z Ewur, R.K. http://41.74.91.244:8080/handle/123456789/5215 2026-05-11T11:51:50Z 2025-09-01T00:00:00Z

Big data analytics and supply chain performance the roles of supply chain visibility and information quality Ewur, R.K. Manufacturing operations in Ghana continue to struggle with ongoing interruptions across their supply networks, issues that consistently chip away at their operational effectiveness and erode their ability to stay competitive. Even as digital tools become more widespread and the volume of operational information grows exponentially, most companies still haven't managed to properly harness big data analytics for better supply chain coordination and smarter management choices. This investigation set out to examine how big data analytics shapes supply chain results within Ghana's manufacturing landscape, paying special attention to how visibility throughout the supply chain acts as a bridge and how information quality influences that relationship's strength. Drawing on dynamic capabilities theory, information processing theory, and contingency theory as its foundation, the researchers adopted a quantitative methodology. They gathered responses through structured surveys from 272 manufacturing businesses operating in the Greater Accra Region, then processed the information using Partial Least Squares Structural Equation Modelling. What emerged from the analysis shows that big data analytics delivers a measurable and beneficial effect on how supply chains perform. Beyond this direct connection, the study uncovered that visibility across the supply chain serves as a crucial link between analytics efforts and performance gains, primarily because it enables quicker information exchange between partners, smooths out coordination challenges, and sharpens the organization's ability to respond to changing conditions. The evidence further suggests that when information meets high standards for accuracy, timeliness, and relevance, it amplifies the positive impact analytics has on supply chain visibility. From a practical standpoint, the message here is clear: simply pouring resources into analytics technology won't automatically translate into better outcomes unless companies simultaneously build robust systems for seeing across their supply chains and maintain rigorous information standards. By bringing fresh empirical evidence to the table, this work enriches academic conversations while offering concrete direction for manufacturing leaders and policy architects working to strengthen analytical capacities, shore up data integrity, and ultimately push supply chain results and market standing to higher levels. A thesis submitted to the School of Graduate Studies in partial fulfilment of the requirement for the award of the degree of Master of Philosophy (Procurement and Supply Chain Management) DEPARTMENT OF PROCUREMENT AND SUPPLY CHAIN MANAGEMENT SCHOOL OF BUSINESS UNIVERSITY OF EDUCATION, WINNEBA SEPTEMBER, 2025

2025-09-01T00:00:00Z